Question 1

What is My Celtic Matchday?

Accepted Answer

My Celtic Matchday is a function within the [e-ticketing website], which allows season ticket holders to confirm the other Season Ticket holders with whom they  wish to attend matches (up to a maximum of 6 people). This information will then allow the Club to work on potential seating plans, to allow us to optimise the use of seating in the stadium, in line with social distancing guidance and subject to the then current rules, restrictions and protocols around Covid-19. Where possible the Club will accommodate these requests but compliance with Covid-19 restrictions and protocols will take priority to ensure the safety of all ticket holders and staff at Celtic Park. Please note, under 13 season tickets must be in a group with an accompanying adult in order to access Celtic Park.

Question 2

Do I need to register for My Celtic Matchday to be entered into the online ballot for reduced capacity matches?

Accepted Answer

Yes. You will not be entered into the ballot automatically and will need to register your details via the My Celtic Matchday function of the e-ticketing site.Even if you do not wish to register a group and just want to attend on your own, you must register these details via the My Celtic Matchday function on the e-ticketing site.

Question 3

Who is eligible to register for My Celtic Matchday?

Accepted Answer

Season Ticket holders for Season 21/22 will be eligible to register for My Celtic Matchday.The deadline for renewing Season Ticket holders to register your details is 2pm on July 1, 2021.Please note that Season Ticket holders currently in Areas 118 and 119, who will be offered Season Tickets in an alternative location after the renewal deadline of June 25, 2021, will be able to register their group once an alternative seat has been purchased. There will also be a separate registration period for new Season Ticket holders to register and details will be communicated in due course. Please therefore ensure your contact details are up to date.

Question 4

How do I register for My Celtic Matchday?

Accepted Answer

Only Season Ticket holders who have purchased their seat for Season 2021/2022 can register for My Celtic Matchday, from 24 hours after the date of their renewal. To register for My Celtic Matchday: Log in to your e-ticketing account. Click Match Tickets and then select Single Tickets from the dropdown menu.     View the My Celtic Matchday and click Apply You will then be taken to the My Celtic Matchday application page, simply follow the steps online to add others to your group (you may also register as a single seat if you will be attending matches alone) and confirm your booking.

Question 5

I want to join a My Celtic Matchday group with someone who hasnt yet renewed their Season Ticket yet, can I do this?

Accepted Answer

No, you can only register a My Celtic Matchday group with Season Ticket holders who have already renewed their Season Ticket. The deadline to register your final My Celtic Matchday group is 2pm on July 1, 2021.

Question 6

What happens if I do not enter the online ballot via the My Celtic Matchday function, will I be entered into ballots?

Accepted Answer

No, all Season Ticket holders who wish to attend reduced capacity matches MUST enter the online ballot via the My Celtic Matchday function. Season Ticket holders who do not do this will not be entered in ballots for reduced capacity matches and will simply receive their Pass to Paradise for such matches.

Question 7

How many groups can I register with?

Accepted Answer

You can only register in one group.

Question 8

Can I change my group during the season?

Accepted Answer

No, you cannot change your My Celtic Matchday group during the season.

Question 9

Do children under 12 count towards the maximum group of six in My Celtic Matchday?

Accepted Answer

Yes, each individual season ticket holder, regardless of age, counts towards the maximum group number of 6.

Question 10

Do season ticket holders need to be part of My Celtic Network for me to register them as part of the My Celtic Matchday group?

Accepted Answer

No, you do not need to be part of your My Celtic Network to be part of your My Celtic Matchday group.

Question 11

I attend matches on my own, do I need to register for ‘My Celtic Matchday’?

Accepted Answer

Yes. Season Ticket holders who plan to attend matches alone must enter the ballot online via the ‘My Celtic Matchday’ function on the e-ticketing site.

Question 12

What about concession tickets, can they attend matches?

Accepted Answer

Yes, however, Under 13 Season Ticket holders must be in a group with at least one adult Season Ticket holder (i.e. 16 years or over). Season Ticket holders aged 12 and under cannot attend matches unaccompanied.  Any applications submitted for a ‘My Celtic Matchday’ group containing only Under 13 Season Ticket holder(s) will be cancelled.

Question 13

I have a standard season ticket, can I add a Hospitality Season Ticket holder to my group?

Accepted Answer

No, only standard Season Ticket holders can be part of your group. Hospitality Season Ticket holders will be contacted separately advising of their arrangements.

Question 14

I have an Accessible Seating Season ticket, do I need to register with ‘My Celtic Matchday’?

Accepted Answer

No. The allocation of Accessible Seating for reduced capacity matches will be administrated by the Club’s Disability Access Officer, Alexis Dobbin. Please email dao@celticfc.co.uk with your enquiry.

Question 15

What is the Online Ballot and how do I enter it?

Accepted Answer

Certain matches during Season 21/22 may need to be played with a reduced spectator capacity due to coronavirus restrictions. In line with the Season Ticket Terms & Conditions, during Season 21/22, tickets to attend any reduced spectator capacity match in person will be allocated through an online ballot THAT SEASON TICKET HOLDERS MUST OPT INTO BY THE DEADLINE OF 2PM ON 1 JULY 2021. Entry to the ballot is via the ‘My Celtic Match-day’ function on our e-ticketing site. If you do not provide your details by this date, you will not be entered into the ballot to attend any reduced spectator capacity match in person.

Question 16

What matches will the online ballot and ‘My Celtic Matchday’ details be valid for?

Accepted Answer

Your entry into the ballot will be valid for any and all reduced capacity matches included within your 21/22 season ticket and the details provided via the ‘My Celtic Matchday’ function will be used where permitted. Full details about the ballots will be provided in due course, however, the Club can confirm that if a reduced capacity crowd is permitted, then the two home friendly matches in July (versus Preston North End on July 17 and West Ham United on July 24) will be grouped together and kept separate from the ballots for other competitive matches during Season 21/22. This means:     If you are drawn out of the ballot for the Preston North End match, you will not initially be in the ballot for the West Ham United match; and     Success in the ballot for either match will have no bearing on the future ballots for competitive matches.

Question 17

When will we find out more details about how ballots will work?

Accepted Answer

We appreciate that supporters are keen to know fuller arrangements for the proposed operation of ballots and fuller details of the protocols for attending matches at Celtic Park, however the specific details cannot yet be finalised given the lack of definitive guidance available to the Club regarding the return of supporters. The Club is continuing to work with all appropriate authorities and advisors to understand the rules and regulations around Covid-19 to enable us to welcome supporters back safely to Celtic Park. More details on ballots, capacities and protocols will be communicated to all Season Ticket holders ahead of any reduced capacity matches.  Please therefore ensure your contact details are up to date.

Question 18

I don’t want to attend matches in person, what should I do?

Accepted Answer

If you do not wish to attend reduced capacity matches, then you don’t need to take any action.  If you don’t enter the ballot online via the ‘My Celtic Match-day’ function on the e-ticketing site, you will not be entered into any ballots to attend reduced capacity matches and will instead be able to watch matches via the Pass to Paradise.

Question 19

I registered with ‘My Celtic Household’ last season, do I need to do this again?

Accepted Answer

Yes. Please ensure that you enter the ballot online via the ‘My Celtic Matchday’ function on the e-ticketing site. The details provided for ‘My Celtic Household’ for Season 20/21 are no longer valid and will not be taken into consideration in respect of ‘My Celtic Matchday’.

Question 20

I have tried to enter the ballot online via the ‘My Celtic Matchday’ function and it won’t let me, what am I doing wrong?

Accepted Answer

Please note that it may take up to 24 hours following your Season Ticket renewal/purchase before you can enter the ballot online via the ‘My Celtic Matchday’ function on the e-ticketing site. If you are still unable to register your ‘My Celtic Matchday’ details after this time, please contact the Ticket Office on tickets@celticfc.co.uk quoting your name and Client Reference in the subject line. Alternatively, you can call the Ticket Office on 0141 230 1967 (option 2) between 11am and 2pm, Monday to Friday and a member of the team will be happy to help. Calls to this number are charged at standard rate..

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